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Network Maintenance & Support in the UAE

Preventive & corrective network maintenance in the UAE: SLAs, fault response, monitoring & field support for telecom and enterprise networks.

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e& & duRegistered
OSP / ISPSelf-delivered
FTTH / GPONFiber to premises
24/7Maintenance
Overview

Network Maintenance & Support

Keep your network up and performing. AlphaStone provides preventive and corrective maintenance for UAE telecom and enterprise networks — SLA-backed fault response, scheduled inspections, monitoring and nationwide field support — so issues are fixed fast and uptime stays high.

  • SLA-based response
  • preventive & corrective maintenance
  • 24/7 fault support
  • field teams UAE-wide
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Network Maintenance & Support in the UAE
Types & options

Options we design & install

Fixed Networks

FTTx, copper & fiber

Mobile & 5G

Towers, small cells, RAN

Fiber Optic

Splicing & OTDR testing

Civil Works

Trenching, ducts, chambers

What’s included

What the service covers

  • Survey & HLD/LLD design
  • Permits & authority approvals
  • Civil works & ducting
  • Cable pulling & splicing
  • Equipment install & config
  • OTDR / acceptance testing
  • As-builts & documentation
  • Maintenance & AMC
Comparison

Maintenance SLA tiers

Pick the response and cover your network needs.

TierResponseCover
BasicNext business dayBusiness hours
StandardSame dayExtended hours
Premium4–8 hrs24/7 + monitoring
Critical2–4 hrs24/7 + on-site spares
Why it matters

Key benefits

SLA-based response

preventive & corrective maintenance

24/7 fault support

field teams UAE-wide

reporting & spares management.

Ready to start your project?

Free site survey and a fixed quote anywhere in the UAE.

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How we work

Our delivery process

1

Free Site Survey

We assess your site, requirements and compliance needs.

2

Design & Fixed Quote

Clear scope, standards and transparent pricing.

3

Install & Test

Certified installation, tested and labeled, minimal downtime.

4

Handover & AMC

Documentation plus optional maintenance contracts.

Standards & compliance

e& & du construction standards

  • Operator quality & acceptance criteria
  • Permits & authority coordination
  • RA/MS, ITPs and as-builts
  • Drive testing & optimization
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Compliance & standards
Where it applies

Industries & properties we serve

Mobile Operators
ISPs
System Integrators
Developers
Government
Enterprises
Data Centers
Smart Cities
FAQs

Frequently asked questions

What SLAs do you offer for network maintenance?

Response and restore SLAs tailored to your network criticality — from next-business-day to priority same-day — backed by preventive maintenance schedules and corrective support, so issues are caught early and resolved fast.

Do you maintain networks you did not build?

Yes. We start with an audit of the existing infrastructure to baseline and document its condition, then take it onto a planned maintenance and support contract — you do not have to have built it with us.

What does an AMC cover — preventive and corrective?

Both. Preventive maintenance covers scheduled inspections, testing and cleaning; corrective covers fault diagnosis and repair. We also support related infrastructure — power, UPS/batteries and cooling — to keep the network live.

Do you provide nationwide coverage and field response?

Yes — field teams operate across all seven emirates, with bases in Dubai and Abu Dhabi, so we can mobilise quickly for site visits and emergency callouts wherever your sites are.

Can you take over maintenance from another contractor?

Yes. After a handover audit and documentation review we can assume maintenance from an outgoing contractor with minimal disruption, and flag any improvements found during the audit.

Are you a registered e& and du contractor?

Yes — AlphaStone is a registered telecom contractor for e& (Etisalat) and du in the UAE.

Keep exploring

Related services

TelecomRegistered e& (Etisalat) & du telecom contractor in the UAE: OSP/ISP, FTTH, fiber optic, t…Learn more →Fiber Optic InstallationProfessional fiber optic installation across the UAE: cable pulling, fusion splicing, OTDR…Learn more →Fixed Network SolutionsEnd-to-end fixed network solutions in the UAE: FTTx, OSP/ISP, copper & fiber rollout, spli…Learn more →Mobile 5G Network DeploymentMobile & 5G network deployment in the UAE: small cells, macro sites, RAN install & commiss…Learn more →Network Infrastructure DesignNetwork infrastructure design & planning in the UAE: surveys, HLD/LLD, capacity & resilien…Learn more →Telecom Civil WorksTelecom civil works in the UAE: trenching, directional drilling, duct & manhole installati…Learn more →
Where we work

Serving all seven emirates

On-the-ground teams in Dubai and Abu Dhabi, delivering across the UAE.

DubaiHead office · Business Bay Abu DhabiOffice · Al Nahyan SharjahProject coverage AjmanProject coverage Al AinProject coverage Ras Al KhaimahProject coverage FujairahProject coverage Umm Al QuwainProject coverage
Get a free quote

Start your project with AlphaStone

Free site survey and a no-obligation, fixed quote. Prefer to talk? Call or WhatsApp +971 55 505 9256.

  • Free site survey & honest advice
  • Transparent, fixed pricing
  • Compliant (SIRA / ADMCC / BICSI) design
  • One contractor for cabling, network & security

Request your quote

We reply within one business day.

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